Shipping Policy

Ergonomic Solutions works with premier suppliers and manufacturers around the country to provide the highest quality items at the best prices. When possible, products are bundled together to reduce the number of shipments and shipping costs.

Shipping & Delivery

Accessory orders typically ship within three (3) business days of receipt of the order via traditional package carriers (USPS, FEDEX, UPS, etc.) Many items in stock may ship sooner. Exceptions include: 

Shipments can only be made to a physical address.  We cannot ship to PO boxes or government APO addresses.  For special delivery accommodations, please contact us at orders@goergo.com. 

Shipping Restrictions

Purchased products have the following restrictions: 

International Orders

Most products are shipped in the contiguous US. However, we do ship to Hawaii and Alaska as well as some international locations on a case-by-case basis. Please contact our customer service department, orders@goergo.com, for special arrangements. All freight charges are prepaid. Customers are responsible for all applicable duties and taxes as well as shipment from our facility and customs coordination, including a customs broker if needed.

Product
Returns

Return Policy

Mobile office and accessory items may be returned within 30 days of receipt. The purchase price will be refunded less the original shipping charges and a 20% restocking fee. All items must be in "as new" condition, in the original packaging, and with all warranty cards, manuals, and
accessories. Failure to return an item in its original carton and in “as new” condition with all documentation, packing materials, and parts will result in a final sale. (Please note that you are responsible for the safe return of merchandise and associated shipping costs.)

All shipping and handling charges are nonrefundable.

Parcel Shipments

The reason for return should be noted on the original packing slip and enclosed with the return. If you have lost your packing slip, please include a note explaining the reason for the return. Your comments will help us improve our service and product quality. Please return items within 30 days to receive a prompt exchange or refund. For your protection, we strongly suggest
that you ship all return packages via UPS, or the US Postal Services’ insured mail. (Please note that you are responsible for the safe return of merchandise and all shipping costs.)

Items must be returned prepaid, in the original packaging. We
cannot accept returns sent c.o.d. and original shipping and handling charges are nonrefundable. For credit card orders, a credit will appear on next month's statement.  For bank draft or check payment a check will be issued for the refund amount within 30 days of receipt of returned items.

Ship parcel returns to the following address:

Ergonomic Solutions, Inc.
Attn: Returns
1230 Karl Court, Unit B
Wauconda, IL 60084

For freight shipment returns, please contact customer service at orders@goergo.com.

Freight Shipments

Mobile office returns will need to be shipped via freight and
coordinated with Ergonomic Solutions. Please contact us at orders@goergo.com for return instructions.

Your freight shipment should be visually inspected immediately
after unloading from the truck. All damage to packaging and goods must be noted on the shipping documents with pictures taken when possible. Contact our customer support team at orders@goergo.com immediately so we can assess the damage and get replacement items out to you. Damage must
be reported to Ergonomic Solutions via orders@goergo.com within
three (3) business days of receipt of the shipment.

Special Orders and Custom
Products

All sales are final and not returnable on custom orders
including chairs, special order items and customized items.